Return & Refund Policy

  1.  Item may dispute within 14 days after payment done.
  2. Broken Item
    • Buyer need to email immediately jojowholeseale@gmail.com
    • indicate in your email
      • Name 
      • Order ID
      • Order on which website (example ebay.com etc)
      • Photo evidence (the product and te parcel)
      • Photo Slip courier service show your name, address and the tracking no.1 photo full slip and 2 photo close up.
    • Buyer will receive email withing 24 hour working day for the next investigation and info collection.
  3. item not function
    • Buyer need to email immediately jojowholeseale@gmail.com
    • Indicate in your email
      • Name 
      • Order ID
      • Order on which website (example ebay.com etc)
      • Photo or Video evidence show the unfunction product.
    • Item need to return with good condition. Including the box is any
  4. Lost Parcel
  • Buyer need to email immediately jojowholeseale@gmail.com
  • Indicate in your email
    • Name 
    • Order ID
    • Order on which website (example ebay.com etc)
    • Screenshot tracking online showing that your parcel is missing.
    • Buyer will receive email within 24 hour working day for the next investigation and info collection.
  • Item need to return with good condition. Including the box is any

 

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. JOJO Online Store will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 after the confirmation.

Please return your purchase to the following address:
JOJO Online Store (JOJO Kosmetik)
No.6 Lorong BLM 1/4, Bandar Laguna Merbok,
08000 Sg Petani, Kedah


Please contact us at jojowholesales@gmail.com or 016-4118524 / 016-4568891 if you have any questions or doubts.